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The response I got was that I am the only person they have ever had complain or have issues.
#My consumer cellular app uninstall update
I explained that the recent app update has just made an already terrible system even worse. Right now, I just sent a video to my Verizon rep showing me attempting to open a message and the app continually just crashing. I reset my phone, and it shows it from last Wednesday. I'm not showing a missed call or message from them all day. I just got an email from a customer demanding that I release them from a $30,000 contract ready to start next week, because of "lack of response on our part." I'm beyond frustrated right now. If you click on all versions of the app, you'll see that it has a 1.5 star rating. Shame on me for trusting Verizon and not doing my own research. To add insult to injury, I was charged more than $130 over what I was told when I agreed to give it a try.
#My consumer cellular app uninstall free
I've given Verizon 2 months of my hard earned money to fail miserably at a service I was getting from a totally FREE app previously. The concept is great, but the application could only be worse if it were to curse at my customers when they call or text. This is by far the worst decision I've made managing my business. I just added another line and will field all calls until I can find a suitable replacement. If your company relies heavily on answering every potential client phone call, get a dedicated on a cellular line, I wouldn’t use onetalk voip. My phone would notify me too late that someone tried to call.
#My consumer cellular app uninstall how to
The worst part is I didn’t know how many calls I’d miss over that time from potential clients but would only know about the phone issues when loyal clients would figure out how to call me directly and complain that my main line would just ring, despite not ringing on my end. The cell phones would have perfect signal and/or being on WiFi when I’d miss these calls. However on too many occasions neither cell phone would ring simultaneously as designed/set up. My desk phone on WiFi seemed to work seamlessly. The only problem I had was the most important. My company utilized this for about a year and a half and we dropped it today after several complaints from clients over that time. I feel like this app has the potential to be a useful tool if it was worked on a little more. Daily there are constant missed notifications and multiple dropped calls which a pretty big chunk of my job is on the phone with my clients. I can't change the ringtone to this app, so I can differentiate personal phone calls and work phone calls. If my sound is on and I'm on a call with a client, if another call comes in (4 of us are using this app for our office remotely), it will vibrate and ring loudly. An issue I've always had with this app is if my phone is on vibrate, one talk doesn't ring. It used to have a red phone next to their name when they would be on the phone and now it doesn't - which consultative transfer is an option but even with transfers, it doesn't let you know a call is being transferred specifically to you, it will ring for the rest of us as well. I've also noticed with this update, I can't tell when my co-workers are on the phone anymore. The latest update is causing DND to turn off automatically. I've been using this app for a little over a month while working from home. You would think with a huge company like Verizon they would take more pride into making sure their products work or offer a helpful solution. I’m rethinking who my provider should be. This is the worst experience I’ve ever had. I have been a Verizon customer since they started up in my area. I can sit in the same location without moving and One Talk will drop my call but my regular service is perfectly fine. My regular phone service has never dropped a call or had any of the issues One Talk has.
And it won’t alert me when I have a voicemail so I have to call in several times a day and waste my time going through the prompts. It won’t disconnect the call so I have to close the app to disconnect. The messaging is disabled so I have to close and reopen the app for it to allow me to send a text. I have spoken with several One Talk Representatives and I get the same answer, “nothing is wrong.” How can nothing be wrong when I constantly have dropped calls and can’t call the person back for a couple of minutes because it won’t connect. I have had to uninstall and reinstall the app several times but it hasn’t corrected the issues. I have had nothing but problems since the day I installed the app. One phone, multiple numbers, with the ability to text, call, etc. I didn’t believe the reviews and I wish I would have! I was led to believe it would be the answer I was looking for.
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